ag9999 Terms and Conditions

1.1 Age Requirements

To open an account and use gaming services on the ag9999 platform, you must be at least 21 years of age. This platform is operated for users aged 21 and above only. Any attempt by a minor to register will be immediately rejected and the associated account will be closed. ag9999 is deeply committed to the protection of minors.

1.2 Personal Eligibility

• You must be a natural person; accounts may not be opened in the name of a corporate entity or organisation.
• You must not be located in a jurisdiction where online gaming is completely prohibited.
• You must be legally capable of entering into a binding contract.
• You may hold only one account on ag9999.
• If your account has previously been closed for any reason, you may not register again.

1.3 Identity Verification

ag9999 reserves the right to verify your identity, age and location at any time. Withdrawals may be placed on hold until verification is complete. Providing false information may result in account cancellation and forfeiture of any deposited funds.

2.1 Information Provided at Registration

You must provide accurate, complete and up-to-date information at the time of registration. The name, date of birth and contact details you provide must be correct. ag9999 may request proof of information at any time. Providing false or misleading information is a serious breach of this agreement.

2.2 Account Security

• It is your responsibility to keep your username and password confidential.
• Any unauthorised access to your account must be reported to ag9999 immediately.
• You are responsible for all activities carried out through your account.
• Transferring or sharing your account with anyone else is strictly prohibited.
• You are advised to use a strong password and change it regularly.

2.3 Single Account Policy

Only one account is permitted per person, household, device or IP address. Operating multiple accounts is a breach of these terms and may result in all accounts being closed and bonuses being cancelled.

3.1 Deposit Terms

• The minimum deposit amount for each deposit method is ৳100.
• You must use a payment method registered in your own name.
• Deposits made through a third party are strictly prohibited.
• ag9999 reserves the right to investigate and place on hold any suspicious transaction.
• You are advised to refrain from depositing using a credit card or borrowed funds.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Withdrawals may be delayed if verification has not been completed.
• Withdrawal requests will be returned via the same method used for the deposit.
• Withdrawal requests may be rejected if bonus wagering requirements have not been met.
• ag9999 reserves the right to place withdrawals on hold if fraudulent activity is suspected.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit of up to ৳15,000. For example, depositing ৳1,000 will earn a ৳1,000 bonus giving a total balance of ৳2,000. Alternatively, depositing ৳32,000 will earn the maximum bonus of ৳15,000 giving a total balance of ৳47,000. A 10x wagering requirement must be met before the bonus balance can be withdrawn.

4.2 Wagering Requirements

• The wagering requirement for the welcome bonus is 10x (10 times the bonus amount).
• A specific time limit may apply for completing the wagering requirement.
• Attempting to withdraw before the wagering requirement is met may result in the bonus being cancelled.
• Different games may contribute at different rates toward the wagering calculation.

4.3 General Bonus Rules

• Each bonus offer has its own specific terms and conditions.
• Multiple bonuses may not be claimed at the same time unless explicitly permitted.
• ag9999 reserves the right to cancel a bonus if misuse is suspected.
• ag9999 may modify or cancel any promotional offer at any time.
• Promotional offers may apply to specific players only.

5.1 Fair Play

ag9999 is committed to ensuring a fair and transparent gaming environment. All games use verified Random Number Generator (RNG) technology provided by software suppliers. Outcomes are entirely independent and cannot be predicted.

5.2 Technical Errors

• Any bet arising from a technical error or system issue will be considered void.
• ag9999 reserves the right to reclaim any funds received unexpectedly as a result of a technical issue.
• If an internet connection is lost, the outcome of any ongoing game will be determined by the server.
• If a bug or error is identified in the gaming software, ag9999 will take immediate corrective action.

5.3 VIP Program

The ag9999 VIP program has three tiers. The Bronze tier offers up to 0.4% weekly cashback, the Silver tier offers up to 0.8% weekly cashback and the Gold tier offers up to 1.2% weekly cashback. Players can advance to a higher tier based on their gaming activity. Each cashback payment is governed by the specific VIP terms and conditions.

6.1 List of Strictly Prohibited Activities

• Using the platform for the purpose of money laundering or financing terrorism.
• Claiming bonuses or promotions through fraudulent means.
• Attempting to hack the software, exploit bugs or gain unfair advantages.
• Gaining unfair advantages through collusion or team play.
• Using automated bots or software to play games.
• Harassing, threatening or engaging in abusive behaviour toward other players.
• Operating an account on behalf of or for a minor.
• Placing bets using third-party funds.
• Operating multiple accounts for the same person.

7.1 Data Collection and Use

ag9999 collects only the personal information necessary for the purpose of providing its services. Your information is not sold to third parties. All data is kept secure using SSL encryption technology. For more details, please read our Privacy Policy.

7.2 Cookies and Tracking

The ag9999 website uses cookies that help improve the user experience. By using the platform, you are consenting to the cookies policy. Cookies can be managed in your browser settings, though some features may be affected.

7.3 Conditions for Disclosure of Information

ag9999 may disclose your information in the following circumstances: where required by law, at the request of a regulatory authority, in the investigation of fraud or criminal activity, and with our service provider partners (who are bound by confidentiality agreements).

8.1 Limit-Setting Features

ag9999 provides various limit-setting features to help players control their own gaming. You can set daily, weekly, or monthly deposit limits. To learn more, visit our Responsible Gaming page.

8.2 Self-Exclusion Feature

If you feel that gaming is having a negative impact on your life, request self-exclusion through our live chat. Our support team will help you stop all marketing communications related to ag9999. Support is available 24/7 in Bengali via live chat at any time.

9.1 Service Availability

ag9999 strives to maintain the highest standard of service; however, service may be temporarily disrupted due to maintenance, technical issues, or unforeseen circumstances. ag9999 is not liable for direct losses caused by such interruptions.

9.2 Third-Party Content

ag9999 may include content provided by various third-party game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others). ag9999 bears limited responsibility for the quality of such content, and each provider's own terms and conditions apply.

9.3 Limitation of Damages

ag9999 is not liable for any indirect, incidental, or special damages, including loss of profits, loss of business opportunities, or reputational harm. ag9999's maximum liability shall in no case exceed the amount deposited in connection with the relevant incident.

10.1 Account Closure by the Player

You may request closure of your account at any time via live chat. Any remaining balance may be withdrawn before the account is closed (subject to wagering requirements being met). Bonus funds that have not met wagering requirements are not withdrawable.

10.2 Account Closure by ag9999

ag9999 may close an account without notice in the following circumstances: serious breach of these terms and conditions, fraudulent activity, suspicion of money laundering, providing false identity, or being identified as a minor. In such cases, any deposited bonuses will be forfeited, and whether the original deposit is refundable will depend on the circumstances.

11.1 Notice of Changes

ag9999 reserves the right to make any changes to these terms and conditions. For significant changes, a notice will be published on the website at least 7 days in advance. Urgent changes (for security or legal requirements) may take effect immediately.

11.2 Continued Use After Changes

Continuing to use the platform after revised terms and conditions have come into effect will be understood as your acceptance of the new terms. If you do not agree with the revised terms, stop using the platform and contact us to close your account.

11.3 Applicable Law

These terms and conditions are governed by the relevant applicable law. Any disputes will first be attempted to be resolved through negotiation. If a negotiated resolution is not reached, the appropriate dispute resolution process will be followed.